Delivery and Returns - TBC do not charge for shipping in the UK!
Recycled Box Scheme
We use recycled boxes whenever possible, please let us know if you'd like us to use a new box instead...
Unless otherwise indicated, most items are held in stock and shipped within 48 hours. Items ordered over a weekend will be dispatched the following Monday.
Whilst we aim to maintain stock at a level to meet demand we occasionally run out of popular items. If we have run out of stock and are unable to dispatch your order by the next working day, we will email you with a revised dispatch date. You can then accept the revised delivery date, revise your order or cancel your order, as you wish.
If an item is not usually carried in stock, this will be indicated in the product description page for that item or variant. In this case your item will usually be dispatched within 3-5 working days of ordering, so please allow up to 5 working days for dispatch. If we anticipate that dispatch will be later than this, we will email you with a revised date which you can accept or you may wish to revise or cancel the order.
Please note that items such as complete bikes are built to order and may require a little longer to be prepared. All orders of this nature will be followed up with an expected delivery date by email.
If for any reason your order is urgent, please contact us and we will do our best to meet your needs.
Shipping Methods - all FREE to you within the UK
We normally use the following shipping services:
Royal Mail first class for items under 1kg in packaged weight, delivery in 1-2 working days
Courier (UK Mail) for items over 1kg in packaged weight, delivery in 1-2 working days but usually Next Day.
We will be more than happy to provide alternative delivery arrangements according to your requirements. Please Contact Us to discuss.
We will be happy to exchange or provide a full refund for any items purchased from The Bike Chain provided they are unused and in an original saleable condition. This excludes custom built items such as custom bikes since these are built to your specification.
You have up to 14 days to inform us that you wish to return an item, and 21 days in which to return it. Contact Us to arrange this.
We make no charge for returns (there is no restocking fee). All we ask is that you cover the cost of return postage if your item is unsuitable for you (wrong size, colour, etc.). If your item is damaged or faulty, please see the Warranty section below.
All returned items must be unused, in a saleable condition and in their original packaging with all labels etc. still attached and undamaged. Once we receive the items in a suitable condition, we will replace the goods or credit your account according to your preference.
All items sold by The Bike Chain through our website are supplied to us by official UK distributors and are thus covered by the manufacturer's warranty. If you feel that a warranty claim is necessary, please contact us and we will be pleased to assist.
In the interest of health and safety The Bike Chain request that you please clean / degrease any items before sending them to us.